CONTACT US
Need some support?
Not to worry, we're here to help you at every step of your shopping experience. You can reach out to our Customer Support and we'll get back to you within a business day!
In the meantime, check out our FAQs below that may be able to assist you or provide some more information while we get back to you.
Wholesale Enquiries
Want to grow your business with us? Let's chat.
By partnering with Bigframers, we can provide the widest selection of in-demand HHC products, edibles, disposable vapes and truffles at competitive wholesale pricing.
We can also design, produce, brand and launch your very own line of products!
Payments
Due to restrictions within the EU around the acceptance of payments of goods that are regulated and legislated, unfortunately businesses are no longer able to utilise traditional payment methods.
Our primary payment methods are Direct Bank Transfer or payment via crypto.
In placing your order, please submit the direct bank transfer using your order number as a reference and you will be sent your official confirmation, followed with the shipping and traffic information.
Payment Information
Wanting to pay by Direct Bank Transfer? Here are the details:
Please use your order number as the payment reference!**
Bank : Bunq
Account Name : Bigfarmers
BIC : BUNQNL2A
IBAN : NL14BUNQ2145817808
PAYMENT REFERENCE : Your order number
Placing an order
1. Place your order
2. If you choose to pay via Direct Bank Transfer, ensure you make the payment for your order to be processed. (No orders are processed unless there is a corresponding payment for the order). All unpaid orders will be cancelled within 3 business days.
3. You will receive an immediate notification acknowledging your order but the confirmation and shipping details are not provided until payment has been made.
Shipping
Items will only be shipped after confirmation of direct bank transfer has been made. Following confirmation of direct bank transfer, your order will be shipped within 1 business day. Delivery time will be dependent on country of origin and delivery provider.
We guarantee delivery only on orders within Europe that have been send with registered mail. If a parcel gets lost, Bigfarmers will replace the parcel.
We cannot guarantee delivery outside Europe, even if it is send with registered mail. On orders outside of Europe you have to accept full responsibility for your order and accept that Bigfarmers cannot be held responsible for missing items.
Returns
All returns for damaged/faulty goods must be confirmed by Bigfarmers by either phone, post or e-mail to be eligible for potential refund.
All returns are the responsibility of the customer until they reach Bigfarmers. Your postage cost for returning the product will not be refunded.
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You have the right to cancel your order within 14 days of receiving it, without giving any reason.
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After cancellation, you have another 14 days to return the product.
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You will be refunded the full order amount, including shipping costs.
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Only the costs for returning the product from your home to the online store are at your own expense.
Disclaimer
By accessing and purchasing from this website, you confirm that you are over the legal age required in your country of residence to purchase and consume cannabinoid or psychoactive products.
It is the sole responsibility of the customer to ensure that the purchase, importation, possession, and use of HHC or truffle products is legal in their country or region. Laws regarding HHC and truffles vary significantly between jurisdictions. We do not assume any responsibility or liability for any legal consequences arising from the purchase or use of our products.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before using any cannabinoid or psychoactive products. Use at your own risk. Do not use these products if pregnant, breastfeeding, or taking medications without medical advice.
Products sold on this site are not intended for use by persons under the age of 18 (or 21 in some jurisdictions). By using this site, you confirm that you meet the minimum legal age requirement in your location. For the full terms of trade please see terms & conditions.